RETURNS

Need to make a return?

No worries! You have a comfortable window of 7 days from the date your items are received to initiate a return to get the ball rolling, simply drop us an email to start the return process. We're here to help make it as smooth and hassle-free as possible

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow 5 - 7 business days from the day we receive the returned package to process.
• We will email you after your return has been processed to confirm what has been done.

NON REFUNDABLE ITEMS:

• Beauty
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear
• Openpack Wholesale Orders

Note: Some return reasons will require a photo submission, please submit clear photos showing the issue. *Damaged item or wrong item received

To start a return, you can contact us at quintessentialglam@yahoo.com. Please note that returns will need to be sent to the following address:

Returns Department

17300 Railroad Street, Unit D

City of Industry, CA 91748